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Redicard FAQs

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FAQs

Who can apply for a Redicard?

Applications for a Redicard facility can only be accepted from Members 15 years and over. Operation of the Redicard is subject to the terms and conditions outlined in our Product Disclosure Statement

How do I apply for a Redicard?

Applying for a Redicard is easy, you can apply here.

What if my Redicard is lost or stolen?

How to report loss, theft or unauthorised use of the Redicard or PIN

a) If you or your Nominee believe the Redicard has been misused, lost or stolen or the PIN has become known to someone else, you or your Nominee must immediately contact your Credit Union during business hours or the REDICARD HOTLINE at any time on its emergency number detailed below. Your or your Nominee must provide the following information when making such notification to your Credit Union or the REDICARD HOTLINE:

i) the Redicard number;
ii) the name of your Credit Union; and
iii) any other personal information you or your Nominee is asked to provide to assist in identifying you and the Redicard.

b) The REDICARD HOTLINE or your Credit Union will acknowledge the notification by giving a reference number. Please retain this number as evidence of the date and time of contactng the Credit Union or the REDICARD HOTLINE.

c) When contacting the REDICARD HOTLINE, you or your Nominee should confirm the loss or theft as soon as possible at your Credit Union's office.

d) The REDICARD HOTLINE is available 24 hours a day, 7 days a week.

e) If the REDICARD HOTLINE is not operating at the time notification is attempted, the loss, theft or unauthorised use must be reported to your Credit Union as soon as possible during business hours. 1300 361 555.

f) Your Credit Union will be liable for any losses arising because the REDICARD HOTLINE is not operating at the time of attempted notification, provided that the loss, theft or unauthorised use is reported to your Credit Union as soon as possible during business hours.

REDICARD HOTLINE
Australia wide toll free 1800 648 027 

Additional Features - Redicard payWave

What is Redicard payWave?

Redicard payWave is a new contactless method of payment, the latest evolution in Eftpos payments. Featuring a distinctive contactless mark the cards have a tiny antenna embedded into the chip which securely transmits payment instructions to and from a specially adapted card terminal.

What are the benefits?

A Redicard payWave-enabled card is a quicker and more convenient way to pay:
  • It saves time on both sides of the counter due to shorter transaction times and shorter queue times.
  • It’s more convenient as you no longer need to worry about carrying around lots of cash.
  • The card doesn’t leave your hand at checkout when making a contactless purchase.
  • You don’t have to enter a PIN for purchases under $100.

How do I use my Redicard payWave enabled card?

Look out for a retailer displaying the contactless symbol at the point of sale – in Australia. Hold your card within 5cm of the secure contactless reader. Four green lights will appear. This takes no more than half a second. You can then remove your card and the transaction will be complete. You can choose to have a receipt, but this is optional.

How close does the card need to be near the reader?

You should hold your Redicard payWave enabled card within 5cm of the card reader.  Is there a limit on the value of goods you can purchase with Redicard payWave technology?
 
You can use your Redicard payWave enabled card for any amount in Australia. For purchases under A$100 you can wave and go. For purchases over A$100 a PIN is required.  

What happens if I try to purchase goods over $100?

For purchases exceeding $100 you can still use your Redicard payWave enabled card by entering your PIN to authorise the transaction.

Is there a daily limit on payWave transactions?

Yes. Members are limited to a maximum number of 15, or total value of $250, in payWave transactions per day - whichever comes first. Once you’ve reached your daily limit, a PIN is required.

Will I receive a receipt for transactions I make?

A Redicard payWave payment is designed to let you make low value transactions quickly and conveniently. The retailer will ask if you require a receipt. If you do not require a receipt, please advise the retailer and a receipt will not be given. For purchases over A$100 a PIN is required and a receipt will be provided.

Is there any chance that payments may be taken twice from my account?

Redicard payWave terminals are designed to only make one transaction per card at a time.  All Redicard payWave terminals are tested and certified to confirm that a card is only read once before the transaction is concluded. As a safeguard, each transaction must be complete or void before another one can take place.

How do I know when a payment has been made?

Your transaction is confirmed by illumination of four green indicator lights and a display message confirming that your transaction has been successful.

Could I unknowingly make a purchase if I walk past the reader?

Your card has to be waved within 5 centimetres of the card reader for more than half a second and the retailer must have first entered the amount for you to approve. Terminals can only process one payment transaction at a time therefore reducing transaction errors.

How do I know that my transaction information is secure?

The Redicard payWave platform is based on secure EMV chip technology which provides both data protection and transaction security via the use of keys and the latest encryption technology. Transactions are processed through the same, reliable payment network as magnetic stripe transactions.

Is this technology as secure as my current Redicard?

Redicard payWave enabled cards are just as secure as any other Redicard and carry the same multiple layers of security protection. In addition, with Redicard payWave, you retain control of your card during the transaction, which reduces the risk of fraud.  

Which retailers will accept my card?  

Your card will be accepted for Redicard payWave transactions wherever you see the contactless symbol in Australia.

Can I use my card at retailers that do not have payWave terminals?

The card’s chip and magnetic stripe also allows the card to be swiped.

Do I need to select the savings button when I make a transaction?

No. With Redicard payWave the transaction is automatically routed through the savings button. So there’s no need to press any buttons. The transaction will automatically be routed to the transaction account linked to your card.

Can I get cash out with a Redicard payWave card?

Yes. You can get cash out simply by swiping or dipping your card in the standard way. 

 

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Questions?

If you have any questions, please contact us