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Member Opinions

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What our members say about us

At FCCS Credit Union we'll take better care of you - with excellent service, great rates, and low fees.

But don't take our word for it - read what our members say about us:

Mark and Leanne

Member since 2017
This whole process in so far as the loan approval and settlements has been fantastic from our point of view. We did expect to face all sorts of hurdles when we initially were looking for the bridging finance but we have been incredibly pleased with how smooth everything has been over the last 6 months.
It has been a pleasure and also a great surprise to deal with a Bank / Credit Union that has been nothing less than upfront, honest and friendly in all our dealings both via email and on the telephone - This was something we did not expect but are most happy to have.


Member since 2018

Today I had multiple queries with my newly opened FCCS account and I was quickly, efficiently and warmly helped by your teams esteemed member Kim.

And it was a sheer lucky coincidence that I happen to have another enquiry again and my call luckily got answered by Kim again second time around which made my life whole lot easier as she knew about exactly what I wanted help with and was able to help me quickly yet again without my explaining and much hassle. 

Considering I had a busy day after a well deserved break where in I was struggling to get back to work routine and once again managing my bank accounts, Kim's help was well and above the expected standards.

I would like to take this opportunity to praise Kim and her exceptional work ethics and standards and ability to help in Clear, concise manner and patient attitude makes her an esteemed team member and helping new customers like me to establish a lot of trust in FCCS.


Member since 1994

The FCCS First Home Buyer Seminar held in August was a great seminar and I learned a lot and I definitely have a lot more confidence about buying my first home now.  I'm looking forward to speaking with FCCS soon about a home loan.


Member since 2000

I Just accessed the new app for the first time, exactly what I was looking for in convenient banking, all the relevant information is contained in one page, with futher detail to hand. Good job.


Member since 2016
I recently approached Janice to discuss consolidation of my finances and banking.   

Janice and her team were able to provide me with a banking solution that not only consolidates my finances but also improves my ability to save and has now placed me in a much better financial position than what my bank was able to offer. The customer service has been outstanding.  

I'm also receiving ongoing support and assistance from FCCS.

I can highly recommend banking with FCCS Credit Union if you are looking for a better deal and better service.


Member since 2009

I called the Geelong office this afternoon and spoke to a very nice lady regarding not being able to access my account on my iPad, I did not catch her name but the information she gave me was spot on and I would like to pass on my thanks to her for her patience and help.


Member since 2013

Thanks very much for your assistance in setting up Cam and Jason (Bridges Financial Planners) in providing the financial advice to both my wife and I. We not only found the advice to ring true to what we were expecting / looking for, but also provided reassurance in our thoughts in what we can and should do. 

The process that was delivered suited us as well, in particular:-

The initial consultation was free and without obligation, we felt no pressure during the meetings;

In the Statement of Advice (strategy) meetings, there were two Bridges Financial advisers, both had their speciality and they were able to explain things in simple terms;

3 strategies were provided (not just 1) which covered high, medium to very low risks, so we were able to choose where we were comfortable;

the advice was unbiased as there was a range of different products to choose from;

my wife and I were able to talk to each other in front of Cam and Jason about the advice, so we could get the answers then and there and not in another meeting;

The fees paid for the strategy was a small price to pay (that I compared to other institutions) for peace of mind and sound advice that will help look after us in the future.

Thanks again.


Member since 1993

I have just completed the purchase of an investment property with the valued assistance of FCCS Loans Department. From previous experience with other financial institutions, arranging mortgage finance can be very stressful and frustrating.

While the purchase of this property had some testing times, the last thing I had to worry about, which is probably the most import, was finance. From the time of my offer to the Real Estate Agent to settlement was approximately seven weeks.

I am particularly impressed that even in this relatively short time frame a significant financial transaction can be completed with so little fuss. The service I received from FCCS Loans Dept has been first class.


Member since 1981

I have been a shareholder/member of FCCS for the past 26 yrs, and within that time I have also held bank accounts with 3 out of the 4 major Australian banks. I have over the years cancelled my accounts with these banks because of the lack of services.
During my membership with FCCS I have always found the staff helpful and friendly to deal with.
I would like to thank the staff and management of FCCS for the service and friendliness they have given me over the years and hopefully for many years to come.