Today I was served by a lady called Rose. Although I was not sure of what I needed, Rose very patiently for 1/2 hour guided me through the process.

She rang me later in the afternoon to confirm what we agreed upon was done. I found her extemely helpful and knowledgeable and the level of service I received from her confirms to me why I prefer your Credit Union to any bank I have had experience with.

I have just completed the purchase of an investment property with the valued assistance of FCCS Loans Department. From previous experience with other financial institutions, arranging mortgage finance can be very stressful and frustrating.

While the purchase of this property had some testing times, the last thing I had to worry about, which is probably the most import, was finance. From the time of my offer to the Real Estate Agent to settlement was approximately seven weeks.

I am particularly impressed that even in this relatively short time frame a significant financial transaction can be completed with so little fuss. The service I received from FCCS Loans Dept has been first class.

I would like to let you know how pleased I was with the service I encountered at your Geelong Branch. As in the past, my dealings with the staff have always been a pleasant experience, however I feel obliged to make written commendations in regards to the assistance, information given and patience shown to me by two particular staff members this week. Being a newcomer to the idea of Internet and Phone Banking, I was unsure if it would suit me and proceeded to ask a lot of questions. I was given all the details & help needed in a very friendly manner by staff members Camille and Janice. With such helpful and knowledgeable staff members to assist your customers a 100% satisfaction rating is in order. Please convey my thanks to your staff.

I have been a shareholder/member of FCCS for the past 26 yrs, and within that time I have also held bank accounts with 3 out of the 4 major Australian banks. I have over the years cancelled my accounts with these banks because of the lack of services.
During my membership with FCCS I have always found the staff helpful and friendly to deal with.
I would like to thank the staff and management of FCCS for the service and friendliness they have given me over the years and hopefully for many years to come.